Monthly Archives: December 2008

Scheduled Maintenance – 1/8/2009 from 20:00-24:00 -8 GMT

  • Dec 31 2008 – 9:50 am
  • Posted in Data Center
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Dear Engine Yard Customer,

Our West Coast Data Center will be performing routine maintenance on a power distribution unit on Thursday January 8th 2009 from 20:00 until 24:00 -8 GMT. No Client downtime is anticipated.

Thank you.

Monday Update

  • Dec 30 2008 – 7:36 am
  • Posted in 1
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Our clusters stayed in the holiday spirit yesterday and we did not have any downtime.

Holiday Updates

  • Dec 28 2008 – 4:06 pm
  • Posted in 1
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Nothing stirring around the Yard… Not even a mouse! All has been well.

Happy Holidays all!

Issue: mysql50-staging-1 on ey02

  • Dec 24 2008 – 9:57 am
  • Posted in 1
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We had a brief issue on ey02 cluster’s mysql50-staging-1 database. It occurred while one of our DBAs was working on the database and was thus immediately responded to. Total downtime was approximately 2 minutes.

SSL Installation on Helpserve

  • Dec 23 2008 – 7:49 pm
  • Posted in 1
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Dear Engine Yard Customer,

With our goal of improving Engine Yard’s offerings, we have changed the method of accessing Helpserve, our ticketing system. Going forward, please use https://helpserve.engineyard,com to access the system. If you use the older system (http://helpserve.engineyard.com) you may notice errors.

If you notice any problems, please contact us by filing a ticket in our support system https://engineyard.helpserve.com or calling our support line +1 866 518 9275.

Have a wonderful holiday season!

MySQL50-5 Maintenance EY01

  • Dec 21 2008 – 2:28 am
  • Posted in 1
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All customer applications have been restarted successfully. The maintenance is now complete. If you notice any lingering issues please contact our support team.

MySQL50-5 Maintenance EY01

  • Dec 21 2008 – 2:15 am
  • Posted in 1
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The database restart has been completed, individual customer applications are now being restarted.

MySQL50-5 Maintenance EY01

  • Dec 21 2008 – 2:08 am
  • Posted in 1
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We are starting the planned maintenance on MySQL50-5 on EY01 now. Updates will continue to be posted here throughout the maintenance.

EY02: mysql50-staging-1 Issue

  • Dec 20 2008 – 11:08 am
  • Posted in 1
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The mysql50-staging-1 database on cluster EY02 experienced a disk space issue. Our DBAs responded immediately, and full service was restored in less than 10 minutes.

ey01 issue writeup

  • Dec 18 2008 – 3:47 am
  • Posted in 1
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Database maintenance of the mysql50-2 replica caused unexpected iowait on the msyql50-2 master.  This was not noticed immediately leading to high load on the master and very slow query performance.  The process causing the iowait was cancelled and the database recovered in a few minutes. The sites using the database were affected by serving requests very slowly.