email web interface issue – Resolved

The email web interface issue was tracked down to a DNS issue. Our cluster support engineers reviewed and fixed this. Email should now be accessible via the web interface again. If you are still having issues, please contact us via the ticket system or support line.

email web interface issue.

We are getting reports of an issue accessing email accounts via the web interface. We are investigating this and will update with more information as soon as we can.

ey04-shelf00 maintenance

Most of the volumes successfully moved to the temporary shelf. No downtime was experienced due to the activity today. We will schedule each of the customers that will be needing an environment downtime.

ey04-shelf00 maintenance

The scheduled maintenance of ey04-shelf00 has began. We will continue moving disk volumes to a temporary shelf within the next 12 hours. Affected slices will experience a few minutes of paused IO OR a few minutes of downtime if your shared partition is in this shelf.

Feel free to open a ticket or hop on to IRC for more information.

New (Email) Password Security Measures

To ensure that you have the best security possible, Mailtrust (email service provider) is changing the password requirements for your email account. As of September 26th, 2009, you will be held to the following standards when changing your password:

Password cannot contain:

• Less than 6 characters.
• 3 or more consecutive numerals (e.g. 567, 9876).
• The word “password”.
• The mailbox user name.
• The mailbox domain name.

While you will not be forced to update your password immediately, you are encouraged to update your password for better security. If you like to change your credentials now:

• Login to the Webmail application at http://webmail.engineyard.com/
• Click Settings
• Click Change Password.

Gateway Push Complete

Gateway changes for EY07 completed without incident

Gateway Changes for EY07

Pushing changes for the EY07 gateways.

Gateway Push Complete

Gateway changes for EY01, EY02 and EY04 completed without incident

Gateway Changes for EY01, EY02 and EY04

Pushing changes for the EY01, EY02 and EY04 gateways.

Border Router Maintenance

Our west coast data center will be performing upgrades to a border router on 09/24/2009 at 22:00 to 04:00 (GMT -8). Engineers will work closely on-site with equipment system vendors and service providers to assure that the maintenance is non-intrusive. This activity is fully scripted and designed to be transparent to your operations.

Risk of Change — Low.

Downtime Expected — None.

Duration — 6 hours.